Refund Policy
At Buds and blooms delights co, we strive to provide the highest quality flowers and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand our terms and procedures.
- Eligibility for Refunds
Refunds will be issued under the following conditions:
- Damaged Products: If the flowers arrive damaged, wilted, or in poor condition.
- Incorrect Order: If the delivered product does not match the order placed.
- Delivery Issues: If delivery delays caused by us result in unusable products (e.g., for a time-sensitive event like a wedding or funeral).
- Non-Refundable Cases
Refunds will not be issued for:
- Incorrect Information: Orders delivered to an incorrect address provided by the customer.
- Product Care Issues: Flowers that are not properly cared for after delivery (e.g., failure to follow care instructions).
- Change of Mind: Situations where the customer decides they no longer want the flowers after delivery.
- Custom Orders: Personalized or custom arrangements, unless they arrive damaged or defective.
- Refund Request Process
To request a refund, please follow these steps:
- Contact Us: Reach out to our customer service team within 24 hours of receiving the product.
- Email: Amourflorablr@gmail.com
- Phone: 8792922002
- Provide Proof: Include the following details to process your request:
- Order number or receipt.
- Clear photographs of the flowers and packaging.
- Resolution Options: Based on your case, we may offer:
- A full refund.
- A replacement of the product.
- Store credit for future purchases.
- Refund Method
Approved refunds will be processed as follows:
- Refunds will be credited back to the original payment method within 3-5 business days.
- Customers may also opt for a replacement or store credit, if preferred.
- Contact Information
For any questions or concerns, please don’t hesitate to contact us:
- Phone: +91 8792922002
- Email: amourfloravlr@gmail.com